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Module 5 - Competences

Estimated time: 2 hours
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Introduction

Module introduction image for Competences

In this module, you can systematise and expand your knowledge of soft competences. The subject matter is very broad so it would be difficult to present in a single module. We will take a particularly close look at so-called green competences (competences for sustainable development), vital for the green transition, and competences that foster entrepreneurship.

During this part of the training, you will also have the opportunity to take a closer look at your own personal competences. We will present a self-reflection tool that can be useful for youth workers and young people alike. In addition to theory on competences for sustainability and entrepreneurship, we will present practical tips for working with young people and inspiring concrete examples from life. These will be examples of people who have managed to build their careers based on the above-mentioned competences and in line with their personal values. Finally, you will learn information and tips on how to develop and strengthen your competences as a youth worker.

Let’s get started!

Core Learning Journey

Understanding Competence and How to Improve It

 

The Importance of Soft Skills in Today's Job Market: An Interview with Marcin Biernat, Deputy Director of the Employment Office in Katowice

Definition of Competence

Competence is the ability to do something successfully or effectively. It is a broader term than "skill", although it is often used interchangeably with it. Below you will find an explanation of what dimensions the concept of competence contains and how the term 'skill' relates to this broader concept.

In youth work, competence is understood as having three interlinked dimensions:

  • Knowledge: This dimension refers to all the themes and issues you know or need to know about to do your work. This is the “cognitive” dimension of competence. It is commonly associated with the “head”.
  • Skills: This dimension refers to what you are able to do or what you need to be able to do to carry out youth work. This is the “practical” or skills dimension of competence. It is commonly associated with the “hands”.
  • Attitudes and Values: This dimension of competence refers to the attitudes and values you need to espouse in order to do your work effectively. This dimension of competence is commonly associated with the “heart”.

We will sometimes use the term "skills" in this module, but remember how they differ from competences as a broader term.

Hard and Soft Competences

Competence is also a broader concept than qualifications (education and seniority), as it refers to general human qualities—both innate and acquired. In the course of learning, studying, and taking the first steps on a professional path, we not only enrich our portfolio but above all acquire new skills and develop new character traits. For this reason, in order to systematise concepts, we divide competences into hard and soft.

The first group includes specialist knowledge and skills, experience gained, courses completed, and certificates obtained. The second group consists of ways of dealing with social situations, attitudes towards work, motivation and values, as well as all individual characteristics.

Another important difference between hard and soft competences is the ability to prove their presence. In the case of the former, submitting the relevant documents is not a problem. The ability to use a computer programme, knowledge of the law, or operation of technical equipment can easily be proven with a course certificate or diploma. It is much more difficult to demonstrate composure in stressful situations, the ability to work in a team, independence, or a sense of responsibility. Soft skills are difficult to verify, as they only come to light in authentic and spontaneous situations.

 

Diagram of hard and soft competences

 


What Are Soft Competences?

For decades, soft competences have been undervalued and placed second behind hard competences. A change in this trend has been observed for some time. Increasingly, it is soft competences that can determine success in getting a new job or promotion.

Soft competences include:

  • Interpersonal Competences: Concerning the relationship with another person, such as communication, self-presentation, conflict resolution, cooperation.
  • Social Competences: Concerning functioning in a group of people, such as perceiving the needs and experiences of others, empathy, knowledge of social rules, assertiveness.
  • Organisational Competences: Relating to the work to be done, e.g., autonomy, time management skills, taking initiative, commitment.
  • Individual Competences: Psychological and character conditions, e.g., creativity, resistance to stress, decision-making, striving to improve skills, problem-solving, divided attention.
  • Managerial Competences: Related to managing a team, e.g., leadership, coordinating work, delegating tasks.

 

Diagram of examples of soft competences

 


Fortunately, as we know from the optimistic results of research, it is possible to work on developing soft competences. However, in order to be able to do this, one must first look at oneself and recognise weaknesses. This is a very important step, without which further development is not possible. Only after self-reflection can you act: enrol in classes, meet with an expert to help you develop your chosen competences and read books on personal development.

Analysis and Improvement of Soft Skills

Theory on personal and interpersonal skills will not yield any results. Self-reflection and practice are needed.

To start the process of improving soft skills, we need to thoroughly analyse our current level of skills. This can be done by asking ourselves: What am I good at? What do I have an aptitude for? What do I have the biggest problem with? Once this knowledge has been gathered, it is worthwhile training and practising.

Familiarise yourself with the proposed self-reflection tool and try it out. You can use it in your work with young people, but it is so universal that adults can also benefit from it.

Cover of Self-reflection tool for Module 3 Career Gardeners course

Download: Module 5 Self-reflection Tool: 'Explore and Improve your Soft Skills'

As mentioned earlier in this section, self-reflection is one of the two key elements of skill improvement. The second one is practice.

Practice of Soft Skills

Practice of soft skills must be based on three fundamentals. These are:

  • Action
  • Listening attentively to feedback
  • Reflection

This will be explained using the example of communication skills. No doubt as a youth worker, this skill is particularly important. Read about the most important elements of practice to keep in mind when improving your communication skills:

  • Action: Getting the message across (if you can, prepare it in advance using your existing experience and skills).
  • Feedback: When communicating with others, it is always important to pay attention to whether the purpose of the communication was achieved, i.e. whether this communication was effective. Every result should be analysed.
  • Reflection: Think about what you could have done better if you didn't achieve the goal. Reflect on what worked if the goal was achieved.
  • Trial-and-error method: In a situation where communication has been ineffective, it is worth trying a different method of action and analysing it again in terms of results so as to develop the most effective one.
  • Remaining vigilant in situations that are already familiar: As we practise a skill, it starts to become automatic. This can lead to a weakening of our alertness to individual feedback.

Soft competences are universal competences that can be used on both personal and professional grounds. They are extremely important for many professions and should not be underestimated. It is a good idea to take advantage of training courses, where training is usually based on the principle of role-playing, to consult professional literature and to train these competences every day and at every opportunity in relation to others. Such an investment will inevitably pay off.

Improving Soft Skills in Youth Work

Nowadays, the issue of education is also frequently raised. In the course of education, little space is devoted to soft competences and making students aware of their importance. As a result, young adults enter the labour market fully educated, but without awareness of their strengths or deficiencies in other spheres.

As a youth worker, you can encourage young people to improve their soft skills in many ways.

How to Do It?
  1. Talk to young people about soft competences: Show what they are and where and how they can be used. You can also reflect together on which soft competences are key in different jobs. Young people should see how important soft competences are and that developing even one of them may open doors in many areas. Remember that most activities develop soft competences—even those with a different focus. The key to success is to reflect on the development of soft competences required. At the end of the activity, always talk to the young people about what they have learned and what soft competences they have developed.
  2. Use a variety of methodologies in class: For example, project creation, group work, discussions, role-playing, and simulations. This way, young people will experience situations as close as possible to real life, which will give them the opportunity to develop soft competences in a supportive environment. If you put young people in a variety of contexts, they will be better prepared for any situation that awaits them in adult life.
  3. Encourage youth to engage in extracurricular activities such as volunteering: Ask young people what they have learned through community involvement (if they have such experiences), or what positive changes might await them if they decide to organise, for example, a picnic to benefit those in need.
  4. Encourage young people to evaluate their own competences: Use every situation as a learning opportunity. When young people in groups are preparing, for example, a presentation or a local activity, talk to them afterwards about what they have learned from working with their colleagues, how they evaluate their own work, and which competences they would like to develop further. Encourage them to ask themselves questions such as: Do I complete the tasks on time? How do I cooperate with others? How do I talk to them? Do I like to plan activities? Which tasks were easiest for me and which were more difficult? Self-evaluation will make young people more motivated to develop specific competences whilst also being aware of the process. This will certainly contribute to their success. They will feel that they have an impact on their own development, while at the same time realising how many skills they already have. The downloadable 'Self-reflection Tool' above ('Explore and Improve your Soft Skills') can be used for individual self-reflection.
A table showing how to develop competences in young people
Figure - How to develop competences in young people.

Remember:
Fortunately, despite their differences, soft and hard competences have one common denominator—they can be developed in ourselves. There are theories that social or interpersonal skills can be developed as a result of engaging in social situations, taking on specific roles, and performing tasks. These have given rise to various types of training, communication training, workshops, or coaching classes.

References